First, check that you're using the correct email address. If you're account is associated with an institution or group, you may need to use your organization email address (e.g. firstname.lastname@example.org) instead of your personal email address (e.g. email@example.com).
If you're sure the email address is correct, you should try the password reset process. You can change your password at any time by visiting https://agilemd.com/password/reset -- from there, you will receive a link in your inbox which will take you to a form to change your password. If the email from us does not appear in your inbox within 5 minutes, try checking the Junk or Spam folder to see if it was accidentally filtered away from your inbox.
If you still have any trouble, please contact firstname.lastname@example.org for direct, personal assistance.